Depending on when and where you got your Expert PDF license, you may have a license key, or your product may be managed through your Expert PDF Account.
We'll cover the following topics:
- Transferring a license managed through your account
- Transferring a license managed with a license key
Transferring a license managed through your account
Your product is linked to your Expert PDF account. When you sign into Expert PDF on your new device, your license will transfer.
If you reach the limit of devices for your license, you need to remotely log off a device to activate your license on another PC.
- Go to our Account Portal.
- Sign in to your PDF Suite account.
- Open Manage Products.
- Click on the arrow to expand the product settings.
- Click on the X to remotely log off a device.
Transferring a license managed with a license key
Expert PDF license keys are valid for 1 use at a time. There are a few other circumstances that can require us to reset your license key, such as reformatting or upgrading Windows.
If you want to transfer your license key to a new computer, you'll need to:
- Contact our support team.
- Provide them with your previous key, order ID, or purchase details of Expert PDF.
They will reset your license key.
Note: Expert PDF 10-12 versions are no longer supported. Please submit a request to our customer support to receive further assistance.
You can contact us by clicking on Contact us on our main support page.
*You will need to enter your email address. A security code will be sent to you. Enter the code and click on Validate. You will then be able to open a request.